Chat

Overview

The Chat module adds a single floating bubble to your site that opens a popup of the channels you enable.

One button, four ways to reach you. Turn on any mix of WhatsApp, call-me-back, an embedded contact form and live chat; each becomes a labelled option inside the popup. Everything runs on your own WordPress site — there is no external chat SaaS and no per-agent fee.

• WhatsApp — one tap opens a chat with your number (optional pre-filled message)
• WhatsApp form — optionally ask a few questions first; the answers pre-fill the WhatsApp message
• Call me back — visitors leave a number; requests are saved and emailed to you
• Contact form — open any Stack Form right inside the bubble
• Live chat — real-time visitor to team messaging, saved to your database
• Instant FAQ — tappable questions that answer in the bubble, each with an optional button
• A booking-style inbox for callbacks and live chats
• Every visible word is a translatable label, with one-click language presets
• A honeypot and rate-limit keep spam out automatically

Requirements & compatibility

It runs on any WordPress site; the form channel needs the Forms module.

Installation & activation

Chat ships inside WPStack — switch it on, pick your channels, and save.

WhatsApp

Send visitors straight into a WhatsApp conversation with you.

Enter your number in international format (no “+” or spaces) and, optionally, a message to pre-fill. The button builds a wa.me link, so tapping it opens a chat with you in the visitor’s WhatsApp — mobile or WhatsApp Web.

Optional intake form

Instead of opening WhatsApp straight away, you can ask a few questions first. In the WhatsApp settings card, add text fields and a multiple-choice checklist (like “What do you need?”); when the visitor taps Send via WhatsApp, their answers are composed into the message and WhatsApp opens pre-filled.

Call me back

Capture a phone number and call the visitor back on your own time.

The visitor leaves their number (and optional name). The request is saved to a Callbacks inbox and an email is sent to your admin address instantly, with the source page recorded. Mark a request as called, call again, or delete it.

Contact form

Open one of your Stack Forms right inside the bubble.

Pick any form built with the Forms module and it opens in the bubble’s panel — no page change. Submissions use the form’s own validation and notifications and are stored in the same entries table. The channel appears only when the Forms module is active.

Live chat

Real-time messaging between visitors and your team, saved for later.

A visitor starts a conversation (optionally leaving a name and email) and messages stream to your WordPress inbox. Reply from a clean, booking-style screen; every message is stored, so you can close a chat and re-open it any time. Messages poll in near real time — no websockets to configure.

Instant FAQ

Let visitors self-serve the most common questions — right in the bubble.

On the FAQ tab, write question & answer pairs (each answer can add a button with a link). The questions show as tappable chips in the popup; tapping one plays the answer as a chat reply, with the optional button beneath. It is entirely client-side — no AI and no external service — and the bubble shows even if the FAQ is your only feature.

• Each answer can hold safe HTML plus an optional button + link
• Managed on its own FAQ screen, separate from Settings
• Fully client-side — instant, with no server round-trip

Translations

Every word in the bubble is a label you control.

Under Settings → Labels you can edit every visible string — buttons, prompts, placeholders and the “How can we help?” title. The Fill all labels language picker prefills Dutch, French, German or Spanish in one click (including the channel buttons), then you can tweak any field. Leave a field blank to keep the English default.

Anti-spam

Bots are stopped automatically — no CAPTCHA for real visitors.

• A hidden honeypot field silently drops bot submissions
• A 15-requests-per-minute per-IP rate limit blocks floods
• Offending IPs are blocked automatically and listed under Security
• Clear any block with one click

Settings reference

The main options on the Chat settings screen.

Webhooks & integrations

Send new chats, visitor messages and callback requests to Make, Zapier or your own CRM as they happen.

With the Connect module enabled, every conversation and call-me-back request can be posted to any address you give it. Set it up under WPStack → App Connect → Integrations: paste the URL your tool generated, pick Chat & callbacks from the module list, tick the events, and press Send test.

Events you can subscribe to

For developers

Every event is also a standard WordPress action, so you can handle it in a plugin or your theme without Connect. Note the wpsc_ prefix: it is the module’s own, and predates the wpstack_ naming used by Booking and Events. The status hooks fire from the database layer, so they run whether the change came from wp-admin or the mobile app.

add_action( 'wpsc_callback_created', function ( $callback_id, $phone ) {
    $callback = WPSC_DB::get_callback( $callback_id );
    // $callback->name, ->phone, ->page_url, ->created_at
    // …send an SMS, open a task, ring a desk phone…
}, 10, 2 );

FAQ